Question 1

How do I choose the best photo for my custom pet portrait?

Accepted Answer

To ensure the highest quality digital pet art, we recommend a clear, high-resolution photo taken in natural lighting. Ideally, your pet should be at eye level with the camera. Whether it's a custom dog illustration or a personalised cat portrait, the more detail we can see in the fur and eyes, the better your bespoke pet artwork will look.

Question 2

Do you offer free worldwide shipping for physical prints?

Accepted Answer

Yes! We offer FREE worldwide shipping on all of our custom pet posters. While our digital downloads are available instantly anywhere in the world, our museum-quality physical prints ship to the UK, US, EU, and beyond. Every physical order includes tracked delivery at no extra cost, making us a top choice for international pet gifts.

Question 3

What is the turnaround time for custom pet illustrations and prints?

Accepted Answer

We pride ourselves on speed. Most custom digital pet files are ready instantly for you to download. Once you approve the artwork, physical giclée prints are typically processed and dispatched within 2-3 business days. If you need a last-minute pet lover gift, our digital download is the fastest option.

Question 4

What is the quality of the paper and ink used for the posters?

Accepted Answer

We use museum-quality giclée printing on heavyweight, archival matte fine-art paper. This ensures your personalised pet wall art features vibrant colours and deep blacks that won't fade over time. Our prints are gallery-standard, making them a premium addition to your home decor or a high-quality pet memorial gift.

Question 5

Can I buy a custom pet portrait as a gift for someone else?

Accepted Answer

Absolutely. Customised pet art makes a thoughtful gift for dog owners, cat lovers, or a touching pet memorial to honour a furry friend. You can upload a photo of their pet yourself, or if you don't have a photo, contact us about a digital gift voucher so they can choose their favourite shot later.

Question 6

Can I include more than one pet in a single portrait?

Accepted Answer

Yes, you are welcome to include more than one pet! However, for the best possible results, we generally recommend one-pet portraits. Focusing on a single pet allows us to capture the finest details of their unique features and personality. If you do choose a multi-pet photo, we will create the artwork for your review—if you're happy with the preview, we'll send it to print! Our goal is to ensure you receive a high-quality custom pet illustration you'll love forever.

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